WELCOME TO ALIAH MAKIA
FAQ
Frequently Asked Questions
Have questions? We’re here to help! Find answers to the most common inquiries about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact our support team. Let’s make your Aliah Makia experience seamless and enjoyable!
General Questions
What is Aliah Makia?
What is Aliah Makia?
Aliah Makia is a fashion brand offering chic, versatile, and timeless designs.
Our collections are crafted to celebrate individuality and empower confidence for every occasion.
Orders and Shipping
How can I place an order?
How can I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
Do you offer international shipping?
Do you offer international shipping?
We support international shipping. Shipping costs will depend on the distance and destination country of the recipient. Customers are responsible for shipping costs.
How much does shipping cost?
How much does shipping cost?
Free shipping for orders of 2 or more items within Thailand. For international shipments, shipping costs will be determined based on the package's weight and the destination country.
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1 day and delivered within 2-3 days depending on your location. You’ll receive a tracking number once your order is shipped.
Returns and Exchanges
What is your return policy?
What is your return policy?
We accept returns within 7 days of purchase for unused, unworn items with tags attached. Please see our Return Policy page for full details.
How do I make a return or exchange?
How do I make a return or exchange?
Contact us at aliahmakia.beachwear@gmail.com with your order details, and we’ll guide you through the return or exchange process.
Are returns free?
Are returns free?
Return shipping costs may vary based on your location. Please check our Return Policy page for specifics.
Product and Sizing
How do I choose the right size?
How do I choose the right size?
Each product page includes a detailed size chart. If you’re unsure, feel free to reach out to us at Line Official Account for personalized assistance.
Are your products true to size?
Are your products true to size?
Our product sizes are based on standard XS, S, M, and L sizes, not actual garment measurements. You can find your ideal size using our Size Guide.
How should I care for my Aliah Makia items?
How should I care for my Aliah Makia items?
To keep your items in great condition, follow the care instructions provided on the label. Most of our items recommend hand washing or using a gentle cycle in cold water.
Payments and Discounts
What payment methods do you accept?
What payment methods do you accept?
We accept major credit cards, debit cards like Visa and Mastercard.
Do you offer discounts or promotions?
Do you offer discounts or promotions?
Stay updated on our latest discounts and promotions by following us on our website and social media channels or sign up for our newsletter to stay updated!
Can I use more than one discount code?
Can I use more than one discount code?
Unfortunately, only one discount code can be applied per order.
Contact Us
How can I contact customer support?
How can I contact customer support?
You can reach us via email at aliahmakia.beachwear@gmail.com or through our Contact Us page. We’re happy to assist with any questions or concerns.
What are your customer support hours?
What are your customer support hours?
Business Hours:
Monday - Friday: 8:00 AM - 8:00 PM.
Saturday - Sunday: 10:00 AM - 6:00 PM.
We will respond to your inquiries as soon as possible.
NEED MORE HELP?
Our FAQ covers the most common questions, but we’re always here to assist further. Don’t hesitate to reach out for personalized support - your satisfaction is our top priority.
CONTACT US
Can’t find the answer you’re looking for? Get in touch with our customer support team for fast and friendly assistance.